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How does ShadowPay work?
Your first ever trade on Steam?
Steam Guard trade confirmation. Steam Escrow.
Why are some skin prices lower than on Steam?
Which skins are accepted?
Why can't I see all of my inventory's items?
My balance didn't get filled within 15 minutes.
I tried withdrawing money to my bank card and still didn't get it. What should I do?
I sold the skin have some money on my account. How do I transfer it to hellcase.com?
I refilled the balance and can't withdraw money.
I refilled the balance and didn't receive the money to my Shadowpay account.
Can I make a refund?
Withdrawal terms and policies
Refill terms and policies
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