Shadow Pay Skin Trading Frequently Asked Questions

  • Donate your skins to humanitarian aid for Ukraine
  • How does ShadowPay work?
  • Scam cases?
  • Your first ever trade on Steam?
  • Steam Guard trade confirmation. Steam Escrow.
  • Why are some skin prices lower than on Steam?
  • Which skins are accepted?
  • Why can't I see all of my inventory's items?
  • Our commissions.
  • My balance didn't get filled within 15 minutes.
  • I tried withdrawing money to my bank card and still didn't get it. What should I do?
  • I refilled the balance and can't withdraw money.
  • I refilled the balance and didn't receive the money to my Shadowpay account.
  • Can I make a refund?
  • Withdrawal terms and policies
  • Refill terms and policies
  • How to secure my trades on ShadowPay.com?
  • How can I change my account information?

Donate your skins to humanitarian aid for Ukraine

Click on the “Humanitarian aid for Ukraine” checkbox and we’ll send 100% of your item’s price to humanitarian organizations that will provide shelter, nutrition and medical treatment to Ukrainians in need.

Сouldn't find the answer to your question?

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support.shadowpay.com